Cookie Policy
Our website uses cookies. In this policy, we explain what cookies are, which cookies we use, and how you can manage them.
What Are Cookies?
Cookies are small text files that are stored on your computer, tablet, or smartphone when you first visit a website. They are used to ensure the website functions properly, to make it more user-friendly, and to gain insight into visitor behaviour.
Which Cookies Do We Use?
- Functional cookies: necessary for the operation of the website.
- Analytical cookies: provide insight into the use of the website.
- Marketing cookies: used to track your browsing behaviour so that we can display relevant advertisements.
Managing Cookie Settings
When you first visit our website, you will be asked to accept or decline cookies. You can adjust your preferences at any time via your browser settings.
Contact
For more information about our cookie policy, you can contact us at info@norwoodlondon.com.
FAQ
How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Track Your Order page and enter your order number or email address.
What is your return policy?
You can return items within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For more information, please review our Return Policy.
I have an issue with my order. How can i contact you?
If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly
How long does shipping take?
Orders are typically processed within 3 business days after being placed.
Are there exceptions to the return policy?
Yes, the following exceptions apply: Partial refunds may be issued for items that:
- Show signs of use.
- Are not in their original condition.
- Are damaged or missing parts (not caused by us).
- Are returned more than 30 days after delivery.
For complete details, refer to our Return Policy.