Shipping and Delivery
We aim to deliver your order as quickly and accurately as possible. This document provides all information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email with the tracking details.
Delivery Time
The average shipping time is 3 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs duties may apply depending on the country of delivery.
Norwood London is an online fashion brand serving customers internationally. We work with global logistics partners to ensure safe and reliable delivery.
Shipping Costs
The shipping costs are displayed at checkout. These depend on the weight, destination, and selected shipping method.
Responsibility During Shipping
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If the tracking information shows that the parcel has been delivered, responsibility lies with the customer.
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Please check your address carefully; errors must be reported within 24 hours of placing the order.
Contact
For questions regarding shipping, you can contact us at info@norwoodlondon.com.
FAQ
How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Track Your Order page and enter your order number or email address.
What is your return policy?
You can return items within 30 calendar days of receiving them.
I have an issue with my order. How can i contact you?
If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly
Do you offer free shipping?
Yes, we provide free Premium shipping on our full collection. Shipping will be done with Royal Mail.