Privacy policy
This Privacy Policy applies to the services of Norwood London, which can be reached at info@Norwoodlondon.com. We respect the privacy of our customers and ensure that the personal information you provide to us is treated with the utmost confidentiality.
Data Collected
We collect personal data that you provide to us when placing an order or creating an account, such as:
- Full name
- Address details
- Email address
- Telephone number
- Payment information
- IP address and device details
- Activity on our website
Purposes of Data Processing
We use your data for the following purposes:
- Processing and dispatching orders
- Providing customer service and support
- Sending updates and relevant information
- Improving our services and website
Sharing Data with Third Parties
Your data will only be shared with third parties when necessary for the execution of our services (such as payment providers or delivery services), or when we are legally required to do so.
Retention Period
Your data will not be kept longer than necessary for the purpose for which it was collected, or as required by law.
Cookies
Our website uses cookies to enhance functionality, analyse visitor behaviour, and support marketing purposes. You can adjust your cookie preferences through your browser settings.
Your Rights
You have the right to access, correct, or request the deletion of your personal data. You may also object to the processing of your data or request data portability. For such requests, please contact us at info@Norwoodlondon.com.
Contact Details
For any questions or comments regarding this Privacy Policy, you can reach us at:
Company name: Norwood London
Email: info@Norwoodlondon.com
FAQ
How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Track Your Order page and enter your order number or email address.
What is your return policy?
You can return items within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For more information, please review our Return Policy.
I have an issue with my order. How can i contact you?
If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly
How long does shipping take?
Orders are typically processed within 3 business days after being placed.
Are there exceptions to the return policy?
Yes, the following exceptions apply: Partial refunds may be issued for items that:
- Show signs of use.
- Are not in their original condition.
- Are damaged or missing parts (not caused by us).
- Are returned more than 30 days after delivery.
For complete details, refer to our Return Policy.