Payment Policy
At Norwood London, we offer various payment methods. Please note: the available methods may differ depending on the country. Customers are responsible for checking which options are available to them.
Examples of possible payment methods:
- Credit card (Visa, Mastercard)
- Apple Pay, Google Pay
- AMEX
- Maestro
Security
All payments are processed via a secure SSL connection. Your details are never stored on our servers.
Payment Processing
Orders will only be processed once the payment has been successfully completed.
Refunds
If you are entitled to a refund (for example, after an approved return), the amount will be refunded within 14 days of receiving the returned item.
Contact
For questions regarding payments, you can contact us at info@norwoodlondon.com.
FAQ
How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Track Your Order page and enter your order number or email address.
What is your return policy?
You can return items within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For more information, please review our Return Policy.
I have an issue with my order. How can i contact you?
If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly
How long does shipping take?
Orders are typically processed within 3 business days after being placed.
Are there exceptions to the return policy?
Yes, the following exceptions apply: Partial refunds may be issued for items that:
- Show signs of use.
- Are not in their original condition.
- Are damaged or missing parts (not caused by us).
- Are returned more than 30 days after delivery.
For complete details, refer to our Return Policy.