Terms of Conditions
These terms and conditions apply to all purchases made through the website of Norwood London, reachable via info@Norwoodlondon.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed after full payment has been received. The available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.
4. Processing and Delivery
- Processing time: 1–3 working days
- Shipping time: 3–7 working days (depending on location)
- Shipping takes place directly from our supplier in China
5. Returns and Cancellations
Please refer to our separate returns policy for all conditions.
6. Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the parcel has been delivered. Always carefully check the address provided.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Norwood London and may not be used without permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@Norwoodlondon.com. We aim to respond within 5 working days.
9. Governing Law
These terms and conditions are governed by the laws of England and Wales.
FAQ
How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Track Your Order page and enter your order number or email address.
What is your return policy?
You can return items within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For more information, please review our Return Policy.
I have an issue with my order. How can i contact you?
If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly
How long does shipping take?
Orders are typically processed within 3 business days after being placed.
Are there exceptions to the return policy?
Yes, the following exceptions apply: Partial refunds may be issued for items that:
- Show signs of use.
- Are not in their original condition.
- Are damaged or missing parts (not caused by us).
- Are returned more than 30 days after delivery.
For complete details, refer to our Return Policy.